Scribendo HQ Refund and Cancellation Policy

Effective Date: 10/27/26

1. Five-Day Free Trial
Eligible new customers receive one five-day free trial. A valid payment method is required. Unless canceled before the trial expires, the subscription automatically converts to the selected paid plan and the payment method is charged.

Only one free trial is permitted per customer, email address, organization, website domain, payment method, or substantially related account. Creating multiple accounts to obtain additional trials is prohibited.

2. Opportunity to Evaluate the Service
The free trial is provided so customers can evaluate Scribendo HQ before payment begins. Customers are responsible for testing compatibility, reviewing available features, and canceling before the trial expires if they do not wish to continue.

3. Subscription Charges
Except where required by applicable law or Paddle’s buyer policies, subscription charges are non-refundable once processed. This includes initial charges following a free trial and recurring renewal charges.

Refunds or credits are not normally provided for:

- Failure to cancel before a trial or renewal date.
- Unused or partially used subscription periods.
- Unused content-generation allowances or account inactivity.
- Plan downgrades or cancellations made after a charge.
- Dissatisfaction with AI-generated text or images.
- Customer configuration, hosting, WordPress, WooCommerce, plugin, network, or third-party compatibility issues.
- Search rankings, traffic, sales, conversions, or other business results.
- Accounts suspended or terminated for violating the Terms of Service.

4. Eligible Refund Circumstances
A refund may be considered when:

- The same transaction was charged more than once.
- An incorrect amount was charged because of a confirmed billing error.
- Scribendo HQ failed to provide access to the purchased service for a material and prolonged period, and support could not restore access within a reasonable time.
- A refund is required by applicable law, Paddle’s Buyer Terms, or Paddle’s Refund Policy.
A temporary interruption, scheduled maintenance, an isolated generation failure, or an issue caused by a customer’s website, hosting provider, software, configuration, or third-party service does not ordinarily qualify.

5. Refund Requests
Refund requests should be submitted through the Scribendo HQ support form or Paddle Buyer Support within 14 calendar days of the applicable charge. The request must include the account email address, transaction details, reason for the request, and relevant supporting information.

Submitting a request does not guarantee approval. Transaction history, account usage, generated content, support history, prior refunds, and evidence of fraud or abuse may be considered.

Because Paddle is the Merchant of Record, approved refunds are processed by Paddle to the original payment method. Scribendo HQ does not issue refunds outside Paddle’s payment system.

6. Cancellation
A subscription may be canceled through the Tenant Portal or Paddle Customer Portal. Cancellation normally takes effect at the end of the current billing period. Access continues through that period, and no further renewal charge will be made.

Canceling a subscription does not automatically refund charges already processed.

7. Refund Abuse and Chargebacks
Refunds will not be granted where there is evidence of fraud, repeated refund requests, manipulation of trial eligibility, substantial use followed by a refund request, or other abusive conduct.

Filing an unsupported chargeback without first contacting Scribendo HQ or Paddle may result in temporary suspension while the transaction is investigated. This does not restrict any non-waivable legal rights.

8. Mandatory Consumer Rights
Nothing in this policy limits rights that cannot legally be waived. Customers in certain jurisdictions may have statutory withdrawal or refund rights that override portions of this policy. Paddle’s applicable Buyer Terms and Refund Policy govern payment processing and statutory refund handling.