Scribendo HQ Support

Create the WordPress blog categories you plan to use and add a useful one- or two-paragraph description to each category. The description gives the content engine category context and acts as a fallback when a category has no detailed generation configuration.

Autopilot Blog Post settings are saved for the selected blog category. Select the intended category before saving topics, title ideas, image settings, CTA details, and author information.

Choose New Blog Post. Select an existing article only when you intend to rewrite that post. Review Preserve Copy and selective image replacement settings before running a rewrite.

Enable it when you want Scribendo HQ to research and incorporate relevant search terms automatically. Keep the category description, subtopics, and title ideas specific so keyword use remains relevant to the intended audience.

Select the existing article, enable Preserve Copy, and choose the applicable image replacement controls. Save the settings before selecting Run Now.

Enable the Blog Post CTA option, enter the CTA message and button label, choose the destination page or URL, and configure the message and button colors. The generated CTA button is centered below the CTA message.

A Working message appears while content is generated. Wait for the success message, then open the newly generated or rewritten WordPress post. A generation will use the applicable plan allowance, while the connection test does not.

Scribendo HQ scans published articles in the selected blog category and adds a small number of contextually relevant links when suitable related articles exist. If the category has no genuinely related published articles, it does not force internal links.

Choose Selling Landing Page. It uses an inverted-pyramid structure that places the strongest benefit and primary CTA near the top, then explains supporting benefits, features, proof, and background information.

Turn off the write or overwrite content option before running generation. If you want to keep the copy but refresh images, use the image replacement controls instead.

Provide specific topics, title ideas, factual selling points, and clear reader benefits. Select the intended tone and content length. For sales pages, High Conversion Sales is the recommended tone when it fits the brand.

Enable Generate AI Images, provide the brand colors, choose an image style, and select whether to replace all images or only specific images. Save the page settings before running generation.

The primary CTA appears after the opening selling-benefit paragraph. The secondary CTA appears after the final conclusion. Each CTA has separate message, link, typography, and button-color settings.

Enable the Hero Banner to generate the hero image. Enter a short two- to five-word Hero Title Overlay or leave it blank for an optimized title. The hero image itself is generated without painted text so the readable overlay remains the only hero text.

Save stores the selected page configuration without generating content. Run Now uses the saved and currently entered settings to generate or rewrite the selected landing page and uses the applicable plan allowance.

WooCommerce must be installed and active. The Scribendo HQ tenant must also have an active connection and available Product Page allowance under its plan.

New Product clears the product fields so you can enter a new configuration. Existing Product loads the selected WooCommerce product data so Scribendo HQ can write or rewrite that product while retaining the correct product association.

The connector reads the slug from the selected WooCommerce product. If it remains empty, reselect the product and confirm WooCommerce is active and the product has been saved with a slug.

SKU is required. Brand, size, color, material, dimensions, care, MPN, GTIN, warranty, shipping, return link, compatibility, ideal customer, and product limitations are optional and are omitted from generated output when left empty.

Enter the Main Product Benefit, Secondary Keyword Benefit, and Key Benefits. Add Product Features as one bullet per line when factual features should appear below the long description. Empty Product Features are not generated.

Save stores the product configuration and Product Image URL so you can return later. Run Now generates the short description, long description, metadata, optional recommendation details, and applicable product image output.

Keep Existing Image leaves the product's assigned WooCommerce images untouched while copy is updated. Do Not Edit Image uses the supplied upload or URL image without creative changes, while still optimizing its dimensions and file size.

The product itself should remain visually accurate. Backgrounds and human models may be changed when image editing is enabled, but the actual shirt, pants, jacket, or other product must remain the same and fully visible.

After generation, the connector assigns the created image as the WooCommerce default product image. Later edits to other product fields in WooCommerce should retain that assigned image unless you replace or remove it.

Create the blog categories and save the AI Blog Post configuration for each category you want to automate. The scheduler uses those category-specific topics, titles, images, CTA, and author settings.

Set the generation time, select the days of the week, and enable the intended blog categories. Save Schedule Settings after making changes.

Time spacing separates multiple scheduled article generations on the same day. This is useful for higher-volume plans so several categories do not run simultaneously.

Enabled categories are processed in the configured sort order. Use the order field to control which category is generated first when multiple categories are scheduled for the same run window.

Not unless Automatic Publishing is enabled. Leaving it unchecked creates articles as Drafts so they can be reviewed and edited before publication.

Confirm the schedule is saved, the category is enabled, that category has saved Blog Post settings, the tenant connection validates, the account is active, and the plan has available article allowance. WordPress scheduling also depends on the site being able to run scheduled tasks.

Select Save Schedule Settings after changing the time, days, spacing, category enablement, sort order, or publishing mode. Leaving the page before saving does not apply the new schedule configuration.

Open https://scribo.scribendohq.ai/sign-up, enter the required account information, choose a plan, and complete the secure Stripe payment step. After the account is created, Scribendo HQ sends the Welcome Email to the signup email address.

No. Stripe.js and the Stripe Payment Element securely collect the card details. Scribendo HQ receives Stripe customer, payment-method, subscription, and schedule identifiers rather than the raw card number or CVC.

The Free Trial subscription schedule is configured to move to the Starter plan after the trial period. Stripe uses the saved payment method for the first Starter invoice. Cancel from the Tenant Portal before conversion if you do not want the paid subscription to begin.

Check the spam or junk folder and confirm that the signup email address was entered correctly. The email contains the Tenant Portal URL and temporary password. If it still does not arrive, submit a request at https://scribo.scribendohq.ai/request-support.

A paid tenant account is created only after Stripe validates the payment method and confirms the subscription. Review the card details, billing ZIP code, available funds, and any bank authentication prompt, then try again or contact the card issuer.

Go to https://scribo.scribendohq.ai/tenant-login. Your username is the email address used during signup. The Welcome Email contains the temporary password created for the account.

Select Forgot Password on the Tenant Login page and enter the exact email address assigned to the tenant. If the account is active and the address matches, Scribendo HQ sends a password-reset link that expires after 30 minutes.

Enter the password exactly as shown in the Welcome Email, including uppercase letters, lowercase letters, numbers, and symbols. Make sure no leading or trailing spaces were copied. Use Forgot Password if the temporary password still cannot be accepted.

Log in to the Tenant Portal and select the gear icon beside Log Out. Profile details can be saved there. Changing the login email requires the current password. Password changes require the current password and a new password that meets the displayed security requirements.

An account can be restricted after cancellation, failed subscription billing, expiration, or an administrative status change. Confirm the subscription status and contact Scribendo HQ support if the account should be active.

You need an active Scribendo HQ tenant account and the Scribendo HQ Connector installed and activated in WordPress. Copy the Tenant ID and Internal API ID from the Welcome Email or the Tenant Portal Connection Details area.

Use https://scribo.scribendohq.ai/api/aiblog/v1/validate-connector. The same URL is displayed in the Tenant Portal with a copy button.

Log in at https://scribo.scribendohq.ai/tenant and open Connection Details. Use the copy controls to avoid missing characters when entering the values in WordPress.

Confirm the Platform URL, Tenant ID, and Internal API ID, then save the connection settings before testing again. Also confirm that the tenant account is active and that the website can make outbound HTTPS requests. If the values are correct but validation still fails, request support.

No. Test Connection and Generate Draft Test Post is intended to verify the initial connection or troubleshoot it and does not count against the tenant content-generation limits.

The connector enables AI Product Content only when WooCommerce is installed and active. Activate WooCommerce and reload the Scribendo HQ Connector admin area.